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Responding to risks detected during a scan

May 7, 2010

At the end of a scan, the Results Summary tab tells you what was found during the scan. You can use the Attention Required tab to resolve any items that were not automatically resolved during the scan. You can also view more information about the detected items on the Detailed Results tab.


One of the common reasons that Norton Internet Security cannot automatically repair or delete an infected file is that you do not have the current definition updates. Run LiveUpdate, and then scan again.

If that does not work, read the information on the Attention Required tab to identify the types of files that cannot be repaired. You can take one of the following actions, depending on the file type:

Infected files You can view the file type of the detected risk. This information helps you to decide the action that can be taken depending on the file type.
Infected files with the following file name extensions (any file can be infected):
  • .exe
  • .doc
  • .dot
  • .xls
Use the Attention Required tab to solve the problem.
Hard disk master boot record, boot record, or system files (such as IO.SYS or MSDOS.SYS) and floppy disk boot record and system files Replace using your operating system disks.

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