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Locate your missing profiles

Jun 25, 2010

When you create a portable profile, Norton Internet Security creates a folder, Norton Identity Safe Data, in the root directory. It also creates an index file, which is an invisible file that tracks the location of the Norton Identity Safe Data folder. The Missing Profile dialog appears when Norton Internet Security is unable to locate the Norton Identity Safe Data folder.

To locate your missing profiles

  1. In the Missing Profile dialog box, do one of the following:
    • In the New location box, type, or browse to the location into which you have moved your portable profile.

      If the path that you type does not contain the portable profile, an error message appears.
    • If you deleted your portable profile, check I deleted it.
  2. Click OK.

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